Back to Tools
Return Process Flow
Design e-commerce return workflows with RMA, inspection, and refund/replace logic.
Process Steps
3
Total Timeline
8 days
Return Workflow Steps
#1📨Customer Initiates Return
📋 Criteria: Within 30 days of purchase
➡️ Outcome: RMA issued if eligible
"Check order date and condition"
#2✅Issue RMA Number
📋 Criteria: Valid reason, within policy
⏱️ 1 days
➡️ Outcome: RMA email sent
"Include return shipping label"
#3📦Receive Returned Item
📋 Criteria: Package intact, RMA included
⏱️ 7 days
➡️ Outcome: Sent to inspection
"Scan RMA barcode"